The service has a functionality to manage the information to be exchanged between the different people involved in the alerts.
Within the alerts, you will find an area with three tabs “Recipients and alerter/Recipients/Only Me” intended for exchanging information. Each of the tabs has different visibility depending on the user accessing it and its main function is for alerters and recipients to exchange comments, annotations and attached documents. Their functionality and visibility are described below.
Within this tab, the whistleblower and the recipients exchange comments related to the report. This is why the whistleblower and all recipients associated with the context of the complaint have visibility.
The information included in this tab is only visible to the recipients associated with the context to which the complaint is linked.
Work tab of the recipient. Comments or annotations are only visible to the recipient who makes them.
This grouping by tabs allows the Recipient Person to incorporate additional information in the management of these reports, so that only they can see it, or share it within the group of recipients, or so that all of the above and the person reporting the report have access.
PRACTICAL CASE:
The following case study shows how a Recipient Person adds a comment and an attached document for the alerting person:
1. Access the list of alerts/complaints as the Recipient Person. Click on the main menu “Reports”.
2. Click on the complaint to access.
3- Locate the “Recipients and alerter” tab (below Attachments).
4. Add the comment and/or attachments if necessary.
5. Once you have reviewed your comment, click Submit. To attach files, click the Upload button.