If you don't remember your password, you can retrieve it from the app's home screen.
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In order to set a new password, you need the account recovery key that you saved in a safe place during your user activation process. You must have said key at hand before starting the process. If you do not have the recovery key, you will have to open a request so that the system administrator can manage it. |
First, click the Forgot your password? from the access screen
Then enter your username or email
Once requested, the system reports the sending of an email to the indicated email.
The email received includes the username and a link to generate a new password. Click the link to continue the process
It is at this point that it asks you for the account recovery key. Insert it and press the Submit button
When you validate the key, the system will invite you to enter a new password that you must confirm and save
With this last step, you will have a new password and can access normally.
The account recovery key will remain the same as you had initially, you do not need to download it again.
For more information, you can access the Alerts Channel website .