Alert channel Support Portal
Let's start!
- What is the Alert Channel service?
- Is the Alert Channel service only an internal regime channel?
- General and specific conditions for the provision of the Alert Channel service
- What are the technical implications of its implementation?
- What organizational resources does its implementation involve or compromise?
first steps
Accessing the service
How to enable the alert channel
- First steps after receiving the invitation from your environment
- How do you create a recipient?
- How to create a context?
- Create a new quiz and set it as a default
- Use a questionnaire of the proposed models
- Duplicate, export and import quizzes
Management of users
- User Persona (User ID) Best Practices
- How can I recover my password?
- How do I get the account recovery key?
- Permissions of the recipients
- Transfer and/or share complaints between recipients
- Configuration permission to a recipient person
Personalization of the service
Possible errors
- Shipments are disabled
- Error trying to send a communication
- I'm not getting alerts for new entries
- I can't access the service because of HTTP ERROR 400
- Recipients do not receive invitations
- I received an email stating that an anomaly has been detected - testing
Details of the technological service
- Who can access the content of cases or reports?
- Support, training and technological support
- Globaleaks, technological base of the service
- Where can I find more news about the service?
- Where can I find updated information about the open source platform?
- Can we register for the Alert Channel service if we do not use e-TRAM?
good practices
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